Delivery

How can I track my order?

You can check the status of your order on your account page. When your order is ready, the status will change to 'completed'. You will then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on www.ups.com. In many countries, UPS allows to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website.

What happens if no one is present to receive the delivery?

UPS will try to deliver your package three times. If possible, the UPS courier will deliver the package to one of your neighbours. If the third attempt to deliver your package fails, UPS will leave it at your nearest UPS / Kiala point. Your package will be held there for a period of 14 days.

What are the delivery costs?

What is the delivery time?

The delivery time is 1-2 working days. Please be aware that dispatch may take 2-4 days during sales.

Can I choose a delivery address abroad?

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

other relevant topics

CAN'T FIND WHAT YOU ARE LOOKING FOR?

Reach us

Due to Covid-19 outbreak we are experiencing very high numbers of contacts and delays in customer service response times. We are doing everything we can to ensure that you get a reply as quickly as possible.
Please accept our sincere apologies and thank you for understanding.

Facebook Messenger - reply within 24 business hours

Twitter - reply within 24 business hours

service.eu@g-star.com

Back to top