Users who conclude a long-distance transaction have a legal right of withdrawal from purchasing the Product. 5.2
Right of withdrawal
You have the right to withdraw from this Agreement within a term of fourteen days without giving reasons.
The withdrawal period is fourteen days from the date on which you, or a third party named by you, who is not the promoter, take possession of the Products, or (in the case of an Agreement governing several Products which you ordered in one single Order and which were delivered separately), the last Product to be delivered, or (in the case of an Agreement governing the delivery of a Product in several part-deliveries or pieces), the last part-delivery or the last piece to be delivered.
To exercise your right of withdrawal you must inform us (G-Star GmbH, Erkrather Straße 218, 40233 Düsseldorf; firstname.lastname@example.org; Telefon: 0800-3300559) by means of a clear declaration (e.g. by sending letter by post, telefax or e-mail), of your decision to withdraw from the Agreement. To do this, you can use the Specimen Withdrawal Form attached as Appendix 1, although this is not mandatory.
To adhere to the deadline for returning the Product, it suffices to send the notification exercising your right of withdrawal prior to the expiration of the withdrawal period for returning Products.
The consequences of withdrawal
If you withdraw from the Agreement, we shall be obliged to refund all payments that we have received from you, including the delivery costs (with the exception of any additional costs incurred due to your having chosen a different type of delivery to the low-cost standard delivery that we offer), promptly and within a term of fourteen days from the date on which we receive the notification of your withdrawal from the Agreement. To carry out the refund, we will use the same payment method as that used by you in the original transaction, unless a different agreement has been expressly concluded with you; you will never, under any circumstances, be subject to any charges due to this refund.
We can refuse to refund your payment until we receive the returned Product from you, or until you provide proof that you have sent the Product back to us, depending on which of the two takes place first.
You shall send back, or hand over, the Product to us without delay and at all events within, at the latest, a term of fourteen days from the date on which you send us written notification of withdrawal from the Agreement to the following address: G-Star Warehouse CBW, Casablancaweg 9, 1047 HP Amsterdam, Netherlands. The withdrawal period will be observed if you dispatch the Product before the term of fourteen days has expired.
We shall bear the shipping cost of sending Products back to us.
You will only have to pay the cost of any loss of value of the Product provided the said loss of value can be ascribed to unnecessary modes of handling the Product in order to test its quality, features and way of functioning.
Exceptions in which the right of withdrawal does not apply:
You do not have a legal right of withdrawal for long-distance contracts concerning the following:
- the delivery of Products which are not ready-made, and which have been manufactured in accordance with a decisive individual choice or decision made by the Consumer, or which are especially tailored to the personal requirements of the Consumer, and/or
- the delivery of sealed Products which are not suitable for return for reasons of health protection or hygiene, in cases where their seal has been removed after delivery,
- END OF WITHDRAWAL POLICY – 5.3
We should like to draw your attention to the Specimen Withdrawal Form
mentioned above and in attachment 1, a copy of which we have inserted below to provide a better overview. This form merely represents an option for notifying us of withdrawal, but its use for that purpose is not compulsory.
Model withdrawal Form G-Star
(If you want to cancel the contract, please fill out this form and send it back.)
or: G-Star GmbH, Erkrather Straße 218, 40233 Düsseldorf
I/We __________________ (name of consumer) hereby give notice (s) from my / our (*) cancellation of the contract concluded about the purchase of the following products ____________________________________
Appointed on __________________ / received on __________________
Name / consumer (s): __________________
Address of the / consumer (s): __________________
Signature of / consumer (s) (only with message on paper):