Returns

How can I return my order?

You can return an article up to 30 days after receiving it.

The items you wish to return must not be worn or washed. You may try the items on to see whether
they fit or meet your expectations but, if you intend returning them, please ensure that any items
of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Make sure you wrap the items, with their original labels, in their original packaging. Fill in the
attached Return form and put it in the box with the items you wish to return.

You have three options for returning your order. For more info, see 'What are the return options?'.

Make sure that your package is sent back using UPS. In your package, you'll find a Return label for
UPS. Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

What are the rules concerning returning items?

Items that have not been worn and that still have the original label and packaging may be returned within 30 days after receiving them. You may try on the items (with the exception of underwear) to see whether they fit and if the model meets your expectations. Underwear may only be returned in its original, unopened packaging. You cannot exchange items. When we receive the return package we will reimburse the amount, using the original payment method, to your account. You'll find all the details concerning our Returns policy on your invoice. Be careful: if you are returning shoes, you must put the original shoe box in another box.

G-Star RAW holds the right to send items back to the customer in case the item looks washed, worn or shows any form of damage that is clearly not a production flaw.

In the exceptional case that item(s) are missing from a returned order G-Star RAW will reimburse the loss. However, G-Star RAW holds the right to decline a refund request in case of frequently repeated irregularities based on the order history of the customer.

What are the return options?

There are three options to return your products.

The enclosed label in your package contains the address to which the packet needs to be returned. You can return your order through a UPS Access Point. An overview of the UPS Access Point in your area can be found here.

Please contact UPS customer service to arrange a pick up.

By telephone: 01806 882 663

Once the pick-up is arranged please fill in the return form which you can find in your parcel. Stick the preprinted return label on the box with your return order. Hand over your return to the UPS driver. You will receive a deposit slip from the driver, please keep this slip for future reference till receipt of your shipment is confirmed by G-Star. When we have received your return package, you will receive an e-mail notification from us.

In store returns:

You can also return your online order in one of the following selected G-Star Stores:

G-Star RAW Store Aachen
G-Star RAW Store Augsburg
G-Star RAW Store Berlin Alexa
G-Star RAW Store Berlin Gropius Passagen
G-Star RAW Store Berlin Kudamm
G-Star RAW Store Berlin Leipzigerplatz
G-Star RAW Store Berlin Oranienburger
G-Star RAW Store Berlin Potsdamer Platz
G-Star RAW Store Berlin Steglitz
G-Star RAW Store Bielefeld
G-Star RAW Store Bochum Huestraße
G-Star RAW Store Bochum Ruhr Park
G-Star RAW Store Bonn
G-Star RAW Store Braunschweig
G-Star RAW Store Chemnitz
G-Star RAW Store Dortmund Thier Galerie
G-Star RAW Store Dortmund Westenhellweg
G-Star RAW Store Dresden Altmarkt
G-Star RAW Store Dresden Elbe Park
G-Star RAW Store Düsseldorf Kasernenstr
G-Star RAW Store Erfurt
G-Star RAW Store Essen
G-Star RAW Store Frankfurt MTZ
G-Star RAW Store Freiburg Munsterplatz
G-Star RAW Store Hamburg Bergstrasse
G-Star RAW Store Hannover
G-Star RAW Store Kassel
G-Star RAW Store Kiel
G-Star RAW Store Koblenz
G-Star RAW Store Köln
G-Star RAW Store Konstanz
G-Star RAW Store Leipzig Hoefe an Brühl
G-Star RAW Store Leipzig Nova Eventis
G-Star RAW Store Lubeck
G-Star RAW Store Magdeburg
G-Star RAW Store Moenchengladbach
G-Star RAW Store München Olympia
G-Star RAW Store München Sendlinger
G-Star RAW Store München Weinstrasse
G-Star RAW Store Münster  
G-Star RAW Store Oberhausen
G-Star RAW Store Oldenburg
G-Star RAW Store Paderborn
G-Star RAW Store Rosenheim
G-Star RAW Store Rostock
G-Star RAW Store Siegburg
G-Star RAW Store Siegen
G-Star RAW Store Sindelfingen
G-Star RAW Store Stuttgart
G-Star RAW Store Weiterstadt
G-Star RAW Store Wiesbaden
G-Star RAW Store Wildau
G-Star RAW Store Ruhr Park
G-Star RAW Store Schwerin

Please note: it is not possible to exchange the item directly in the store or get your cash back immediately. Once you have returned the item, the money will be transferred back to your account via the original payment method within 24 hours. The return of articles is for free.

When will I receive my money back?

The amount will be reimbursed to your bank or credit card account within 2-3 weeks of your package being picked up by UPS.

How long does it take to process a return?

From the moment you've returned your order to a courier or at a Kiala / UPS Access Point, it can take up to a week before we receive your order at our Distribution Centre. We check every returned order. As soon as this check has been made, we order the reimbursement of (a part of) your payment. It can take up to a week for you to receive your reimbursement depending on your payment method (bank, credit card etc.).

Can I return an order if I no longer have the original box?

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

Can I exchange an item for another size?

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

Will the delivery costs of my returned item(s) be reimbursed?

The delivery costs will only be reimbursed when an entire order is returned. This also applies when you’re a newsletter subscriber.

Can I return my order in a store?

Yes. You can return your item by mail, or to one of the following selected G-Star Stores:

G-Star RAW Store Aachen
G-Star RAW Store Augsburg
G-Star RAW Store Berlin Alexa
G-Star RAW Store Berlin Gropius Passagen
G-Star RAW Store Berlin Kudamm
G-Star RAW Store Berlin Leipzigerplatz
G-Star RAW Store Berlin Oranienburger
G-Star RAW Store Berlin Potsdamer Platz
G-Star RAW Store Berlin Steglitz
G-Star RAW Store Bielefeld
G-Star RAW Store Bochum Huestraße
G-Star RAW Store Bochum Ruhr Park
G-Star RAW Store Bonn
G-Star RAW Store Braunschweig
G-Star RAW Store Chemnitz
G-Star RAW Store Dortmund Thier Galerie
G-Star RAW Store Dortmund Westenhellweg
G-Star RAW Store Dresden Altmarkt
G-Star RAW Store Dresden Elbe Park
G-Star RAW Store Düsseldorf Kasernenstr
G-Star RAW Store Erfurt
G-Star RAW Store Essen
G-Star RAW Store Frankfurt MTZ
G-Star RAW Store Freiburg Munsterplatz
G-Star RAW Store Hamburg Bergstrasse
G-Star RAW Store Hannover
G-Star RAW Store Kassel
G-Star RAW Store Kiel
G-Star RAW Store Koblenz
G-Star RAW Store Köln
G-Star RAW Store Konstanz
G-Star RAW Store Leipzig Hoefe an Brühl
G-Star RAW Store Leipzig Nova Eventis
G-Star RAW Store Lubeck
G-Star RAW Store Magdeburg
G-Star RAW Store Moenchengladbach
G-Star RAW Store München Olympia
G-Star RAW Store München Sendlinger
G-Star RAW Store München Weinstrasse
G-Star RAW Store Münster
G-Star RAW Store Nürnberg
G-Star RAW Store Oberhausen
G-Star RAW Store Oldenburg
G-Star RAW Store Paderborn
G-Star RAW Store Rosenheim
G-Star RAW Store Rostock
G-Star RAW Store Siegburg
G-Star RAW Store Siegen
G-Star RAW Store Sindelfingen
G-Star RAW Store Stuttgart
G-Star RAW Store Weiterstadt
G-Star RAW Store Wiesbaden
G-Star RAW Store Wildau

Please note: it is not possible to exchange the item directly in the store or get your cash back immediately. Once you have returned the item, the money will be transferred back to your account via the original payment method within 24 hours.

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