Returns

How can I return my order?

You can return an article up to 30 days after receiving it.

The items you wish to return must not be worn or washed. Of course you may try the items on to see whether they fit or meet your expectations, but if you intend returning them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Make sure you wrap the items with their original labels and in their original packaging. Fill in the attached return form and put it in the box with the items you wish to return.

You have two options for returning your order. For more info, see 'What are the return options?'.

Make sure that your package is sent back using DHL and always ask for a return receipt. In your package you'll find a return label from DHL. Returning packages using a different carrier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

What are the rules concerning returning items?

Items that have not been worn and that still have the original label and packaging may be returned within 30 days after receiving them. You may try on the items (with the exception of underwear) to see whether they fit and if the model meets your expectations. Underwear may only be returned in its original, unopened packaging. You cannot exchange items. When we receive the return package we will reimburse the amount, using the original payment method, to your account. You'll find all the details concerning our Returns policy on your invoice. Be careful: if you are returning shoes, you must put the original shoe box in another box.

G-Star RAW holds the right to send items back to the customer in case the item looks washed, worn or shows any form of damage that is clearly not a production flaw.

In the exceptional case that item(s) are missing from a returned order G-Star RAW will reimburse the loss. However, G-Star RAW holds the right to decline a refund request in case of frequently repeated irregularities based on the order history of the customer.

What are the return options?

There are two options to return your products.

1) You can return your online order in selected G-Star Stores: *

G-Star RAW Store Berlin Kudamm
G-Star RAW Store Bochum Ruhr Park
G-Star RAW Store Koblenz
G-Star RAW Store Köln
G-Star RAW Store Berlin Gropius Passagen
G-Star RAW Store Wiesbaden
G-Star RAW Store Konstanz
G-Star RAW Store Oberhausen
G-Star RAW Store Schwerin
G-Star RAW Store Hamburg Bergstrasse
G-Star RAW Store Hamburg Meile
G-Star RAW Store Dortmund
G-Star RAW Store Frankfurt MTZ
G-Star RAW Store München Sendlinger
G-Star RAW Store Chemnitz
G-Star RAW Store Münster
G-Star RAW Store Erfurt
G-Star RAW Store Düsseldorf Kasernenstr
G-Star RAW Store Rosenheim
G-Star RAW Store Hannover
G-Star RAW Store Rostock
G-Star RAW Store Weiterstadt
G-Star RAW Store Dresden Elbe Park
G-Star RAW Store Berlin Potsdamer Platz
G-Star RAW Store Berlin Oranienburger
G-Star RAW Store Bochum Huestrasse
G-Star RAW Store Frankfurt Zeil
G-Star RAW Store Kiel
G-Star RAW Store Bielefeld LOOM
G-Star RAW Store Wildau
G-Star RAW Store Essen
G-Star RAW Store Kassel
G-Star RAW Store Braunschweig
G-Star RAW Store Lübeck
G-Star RAW Store Freiburg Munsterplatz
G-Star RAW Store Berlin Leipzigerplatz
G-Star RAW Store Siegen
G-Star RAW Store Moenchengladbach
G-Star RAW Store Leipzig Hoefe an Brühl
G-Star RAW Store Leipzig Nova Eventis
G-Star RAW Store Dortmund Westenhellweg
G-Star RAW Store Stuttgart
G-Star RAW Store Aachen
G-Star RAW Store Berlin Steglitz
G-Star RAW Store Bonn
G-Star RAW Store Sindelfingen
G-Star RAW Store München Weinstrasse
G-Star RAW Store Erlangen
G-Star RAW Store Augsburg
G-Star RAW Store Dresden Altmarkt
G-Star RAW Store Berlin Alexa
G-Star RAW Store Regensburg

* An order can only be returned from the country in which the order was made. Note: if you use a G-Star store to return your item(s) you cannot exchange an item for a different one or receive your money back instantly. However, when we receive your returned article, the return amount will be reimbursed to you, using the original payment method, within 24 hours.

2) You can drop off your return at one of the DHL Service Points. Click here to find your nearest DHL Service Point. Don't forget to ask for a return receipt.

In both ways please fill in the attached return form and put the form back in the box.

When will I receive my money back?

The amount will be reimbursed to your bank or credit card account within 2 - 3 weeks after you have dropped off your return.

When you have returned your items in one of the selected G-Star stores, the return will be processed within 1 business day. Depending on your original payment method you will see between 3 - 5 business days the reimbursed money on your account.

How long does it take to process a return?

When you have returned your items in one of the selected G-Star stores, the return will be processed within 1 business day. Depending on your original payment method you will see between 3 - 5 business days the reimbursed money on your account.

When you have returned your order via DHL Service Point, it can take up to a week before we receive your returned items at our distribution centre. After receival we check every returned item and we will reimburse (a part of) the amount of money via the orginal payment method. Depending on your used payment method, it can take up to 3 - 5 business days after handling your return to see the money on your account.

Can I return an order if I no longer have the original box?

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

Can I exchange an item for another size?

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

Will the delivery costs of my returned item(s) be reimbursed?

The delivery costs will only be reimbursed when an entire order is returned. This also applies when you’re a newsletter subscriber.

Can I return my order in a store?

Yes. You can return your item by mail, or to one of the following selected G-Star Stores:

G-Star RAW Store Berlin Kudamm
G-Star RAW Store Bochum Ruhr Park
G-Star RAW Store Koblenz
G-Star RAW Store Köln
G-Star RAW Store Berlin Gropius Passagen
G-Star RAW Store Wiesbaden
G-Star RAW Store Konstanz
G-Star RAW Store Oberhausen
G-Star RAW Store Schwerin
G-Star RAW Store Hamburg Bergstrasse
G-Star RAW Store Hamburg Meile
G-Star RAW Store Dortmund
G-Star RAW Store Frankfurt MTZ
G-Star RAW Store München Sendlinger
G-Star RAW Store Chemnitz
G-Star RAW Store Münster
G-Star RAW Store Erfurt
G-Star RAW Store Düsseldorf Kasernenstr
G-Star RAW Store Rosenheim
G-Star RAW Store Hannover
G-Star RAW Store Rostock
G-Star RAW Store Weiterstadt
G-Star RAW Store Dresden Elbe Park
G-Star RAW Store Berlin Potsdamer Platz
G-Star RAW Store Berlin Oranienburger
G-Star RAW Store Bochum Huestrasse
G-Star RAW Store Frankfurt Zeil
G-Star RAW Store Kiel
G-Star RAW Store Bielefeld LOOM
G-Star RAW Store Wildau
G-Star RAW Store Essen
G-Star RAW Store Kassel
G-Star RAW Store Braunschweig
G-Star RAW Store Lübeck
G-Star RAW Store Freiburg Munsterplatz
G-Star RAW Store Berlin Leipzigerplatz
G-Star RAW Store Siegen
G-Star RAW Store Moenchengladbach
G-Star RAW Store Leipzig Hoefe an Brühl
G-Star RAW Store Leipzig Nova Eventis
G-Star RAW Store Dortmund Westenhellweg
G-Star RAW Store Stuttgart
G-Star RAW Store Aachen
G-Star RAW Store Berlin Steglitz
G-Star RAW Store Bonn
G-Star RAW Store Sindelfingen
G-Star RAW Store München Weinstrasse
G-Star RAW Store Erlangen
G-Star RAW Store Augsburg
G-Star RAW Store Dresden Altmarkt
G-Star RAW Store Berlin Alexa
G-Star RAW Store Regensburg

Please note: it is not possible to exchange the item directly in the store or get your cash back immediately. Once you have returned the item, the money will be transferred back to your account via the original payment method within 24 hours.
Items bought in the G-Star RAW Outlet store, can not be returned in one of the stores above.

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