General

My question is not listed here.

Ask our Customer Service Department any questions that are not answered on the Customer Service pages. Click 'Contact' for the contact page.

Where is the Privacy Policy?

Click on "Privacy Policy at the bottom of each page.

Where can I find the General Terms and Conditions?

You will find our Terms and Conditions by clicking on the link "Terms & Conditions" at the bottom of each page.

I ordered with 19% VAT and now I would like to return my order, does that mean I only get 16% back?

No, the VAT is based on the date of the order. Therefore, orders before July 1st will remain at 19% VAT.

When will the VAT reduction be implemented at G-Star?

The Value Added Tax (VAT) will be reduced to 16% on July 1st, 2020 until December 31st, 2020.

Do I benefit from the VAT reduction?

Yes, the VAT will be reduced to 16% and will be reflected in the product prices.

Where will the VAT reduction be visible?

The VAT reduction is automatically calculated and reflected on the prices shown in the online shop. In our retail stores, you will receive a discount of 2.52% at the counter.

How is the 16% VAT calculated at G-Star?

The 16% VAT is calculated as follows:

84,03 € + 19% VAT = 100,00 €
84,03 € + 16% VAT = 97,48 €

Therefore the price difference is effectively a 2,52% discount

Where can I change my details?

You can change your personal details in your G-Star account. After login, go to 'My account' to change your personal information.

I would like to work for G-Star. Are there any vacancies?

You will find all the current vacancies by clicking on "Careers" at the bottom of each page.

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service.de@g-star.com

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