How can I track my order?

You can check the status of your order on your account page. When your order is ready, the status will change to 'completed'. You will then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on

Please note that the tracking information will be visible after your order has passed through the Swiss Post Network. We generally deliver to the Swiss Post network within 2 days after receiving your shipping confirmation.

What happens if no one is present to receive the delivery?

Swiss Post will try to deliver your package and leave a note if no one is present. With this collection note you can collect the consignment from the post office within the specified time frame or select an alternative that suits you. More information about missed consignments can be found here.

What are the delivery costs?

The delivery costs for your order are: 13 CHF.

Delivery is free for all orders above 190 CHF. If you subscribe to our newsletter, you will always enjoy free delivery.

Delivery prices may vary during promotions and offers.

What is the delivery time?

The delivery time is 2-4 working days. Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

Orders can be sent to an address of your choice or to one of the following selected G-Star Stores:

G-Star RAW Store Bern Theaterplatz
G-Star RAW Store Luzern Kornmarkt

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

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