Delivery

How can I track my order?

There are two ways to check the status of your order:

• In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order.
When your order has been fully processed, the status will show as “completed”.
Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

• E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

What happens if no one is present to receive the delivery?

Swiss Post will try to deliver your package and leave a note if no one is present. With this collection note you can collect the consignment from the post office within the specified time frame or select an alternative that suits you. More information about missed consignments can be found here.

What are the delivery costs?

The delivery costs for your order are: 13 CHF.

Delivery is free for all orders above 190 CHF. If you subscribe to our newsletter, you will always enjoy free delivery.

Delivery prices may vary during promotions and offers.

What is the delivery time?

The delivery time is 2-4 working days. Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

Orders can be sent to an address of your choice or to one of the following selected G-Star Stores:

G-Star RAW Store Bern Theaterplatz
G-Star RAW Store Luzern Kornmarkt

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

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