How can I track my order?

You can check the status of your order on your account page. When your order has been put together, the status will change to 'completed'. You'll then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on In many countries, UPS allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website.

What happens if no one is present to receive the delivery?

UPS will try to deliver your package once. If possible, the UPS courier will deliver the package to one of your neighbours. After the first attempt to deliver your package fails, UPS will leave it at your nearest UPS / Kiala point. Your package will be held there for a period of 14 days.

What are the delivery costs?

The delivery costs for your order are: € 4.95

Delivery is free for all orders above € 50. If you subscribe to our newsletter, you'll always enjoy free delivery.

Delivery prices may vary during promotions and offers.

What is the delivery time?

The delivery time is 2-3 working days.

Can I choose a delivery address abroad?

No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

Orders can be sent to an address of your choice or to one of the following selected G-Star Stores:

G-Star Raw Store Linz
G-Star Raw Store Innsbruck
G-Star Raw Store Vienna Neubaugasse
G-Star Raw Store Vienna Donaucenter
G-Star Raw Store Vienna SCS

What is UPS My Choice®?

After your order has been shipped, you can customize your delivery options with UPS My Choice®.

UPS My Choice® allows you to personalize your delivery for maximum flexibility.

Benefits include:
Receiving pre-delivery notifications of incoming packages via email, text, or phone;
UPS Mobile™ App provides push notifications for timely updates;
Make changes to your delivery (date, time, location) while the package is in transit;
Sign for packages with ease;

Unfortunately we do not do deliveries to Guernsey at the moment.

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