Delivery

How can I track my order?

You can check the status of your order on your account page. When your order has been fully processed, the status will change to 'completed'. When the package is on your way, you'll receive a shipping confirmation with a tracking link of that shipment.

Please note the tracking link is only activated the moment the carrier has received the package. 

What happens if no one is present to receive the delivery?

UPS will try to deliver your package three times. If possible, the UPS courier will deliver the package to one of your neighbours. If the third attempt to deliver your package fails, UPS will leave it at your nearest UPS / Kiala point. Your package will be held there for a period of 14 days.

What are the delivery options?

When we hand over your parcel to DHL Express, you will receive a mail with a scheduled delivery date and time and a link to the On-Demand Delivery website (delivery.dhl.com). On the On-Demand Delivery website you can change your delivery even before the first delivery attempt, e.g. schedule a new delivery date or request collection from a DHL Express Service Point.

What are the delivery costs?

Shipping costs for the UPS delivery service are: AED 50

Shipping is free on orders above AED 750. If you subscribe to our newsletter, you will always enjoy free delivery.

During times of promotion shipping costs may vary.

What is the delivery time?

The delivery time is 2-3 working days. Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

You can ship your order to your home, office or any other  address (no P.O. boxes) within the United Arab Emirates.

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

How will you operate a contactless delivery?

Fedex will operate a contactless delivery to ensure the hygiene and safety of all. The drivers will be equipped with facemasks and sanitisers, as well as allow contactless signings on the handheld device for your parcel if requested.

How will you operate a contactless delivery?

Fedex will operate a contactless delivery to ensure the hygiene and safety of all. The drivers will be equipped with facemasks and sanitisers, as well as allow contactless signings on the handheld device for your parcel if requested.

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