If you would like to buy one of our products just click on 'Place in shopping cart'. To finalize your order, click on the shopping cart which you will find at the top right corner of your screen. You will then be taken to the payment process page where you can fill in your delivery and billing address and choose your method of payment.

When you have placed and paid for your order, it's prepared for transport almost immediately. As soon as the status of your order is 'completed', you can no longer change your order. If you wish, you can return the entire order or any items that you don't want using the return procedure.

If you are experiencing problems trying to log in to the website, please check which error message you are receiving. The most common error is typing in a wrong e-mail address or password. You can always choose to create a new password by clicking on your name in the top right corner and then on "Change password".

Yes, during check-out you can choose to 'Add a new address' where you can enter a different address than the billing address.

To find your size, check the label of a G-Star item that fits you well. If you no longer have one, check our 'size guide' on the product page which converts your body measurements into G-Star clothing sizes.

By clicking on 'Login' at the top right corner of your screen and choosing 'Create account'.

Once you are logged in you can click on your name in the top right corner of the screen and then click on ''Change password'' and enter your email address. In a few minutes, you'll receive an email with a link to a page where you can enter a new password. 

Yes. We will send you a confirmation e-mail after receiving your order. If you think that money has been taken from your bank account and you have not received a confirmation e-mail then please check your spam folder. If you have created an account, your order will also be visible on your account page.

You can track your package by checking your order status on your G-Star online profile. Please allow 4 to 5 working days for delivery. Should you have any further tracking queries you can contact us on 0860 834 834 or email us at onlineshop@tfg.co.za.

That depends on the shipping status. Please contact our Customer Service Department as soon as possible and have your order number ready. Once your order has been processed, it can no longer be cancelled.

You can track your package by checking your order status on your G-Star online profile. Please allow 4 to 5 working days for delivery. Should you have any further tracking queries you can contact us on 0860 834 834 or email us at onlineshop@tfg.co.za.

The courier will try to deliver your package three times. If possible, the courier will deliver the package to one of your neighbours. If the third attempt to deliver your package fails, the courier will return your package to the warehouse.

Shipping costs: ZAR 50.

Shipping is free on orders above ZAR 1499. During times of promotion shipping costs may vary.

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

At the bottom of each page, you will find the different payment methods.

Yes, you will receive the invoice after your whole order is processed. We will update you by e-mail. In this e-mail the invoice is attached as part of our sustainability contribution

There may be a maximum amount, depending on the payment method you choose. There is no limit to the order amount for credit card payments on G-Star.com.

Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

By clicking on the shopping cart a page will open containing an overview of your order. Under your item(s), you will find the text 'Do you have a voucher code?'. Click here to enter the code.

• One discount voucher code exchangeable per order
• Possibly not applicable on sale items
• Possibly only applicable on selected items
• Possibly only applicable on orders with a minimum / maximum order value
• A replacement voucher is only generated once after an order on which a voucher code, with an absolute amount was used, was returned or cancelled
• When a discount voucher code value is higher than the order value, no new discount voucher code is generated for the rest amount

When selecting PayPal at the checkout you will be asked to log in to your account to confirm the payment.

We accept payments by Visa, Mastercard and American Express. Like most trusted sites, we use SSL (Secure Socket Layer) technology to protect your personal information when it is sent over the internet. When you pay with a credit card, we will first make a pre-authorisation of the purchase cost on your card (please note: this is a temporary hold and not an actual charge on your credit card). When your order is sent, the final purchase cost will be charged to your credit card. When the order is canceled, the hold will be removed from the credit card within a few business days (this will depend on your bank). For questions about the pre-authorisation, please contact your bank.

With Bancontact / Mister Cash you can easily make online payments in the secure environment of your bank.

A SOFORT Bank payment is in a bank transfer, as those normally made via internet banking.

You can return an article up to 60 days after receiving it.

You may try on the items (with the exception of underwear) to see whether they fit and if the model meets your expectations. Underwear may only be returned in its original, unopened packaging. You cannot exchange items. When we receive the return package we will reimburse the amount, using the original payment method, to your account. You will find all the details concerning our Returns policy on your invoice. Be careful: if you are returning shoes, you must put the original shoebox in another box.

Make sure you wrap the items with their original labels and in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return. 

For more info on your return options, see 'What are the return options?’

You are liable for any diminished value of the product(s) meaning that all items are returned in the same condition they were in upon your receipt; the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags should be intact. The items should be returned with price tag and labels attached, in original packaging.

Returning packages using a different label then the one provided is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

There are two options to return your articles.

1) You can return your online order in selected G-Star stores: *

G-STAR Store Antwerpen Huidevetterst
G-STAR Store Brugge
G-STAR Store Brussel Docks
G-STAR Store Gent
G-STAR Store Hasselt
G-STAR Store Knokke
G-STAR Store Kortrijk
G-STAR Store Leuven
G-STAR Store Mechelen
G-STAR Store Oostende
G-STAR Store Turnhout
G-STAR Store Wijnegem

* An order can only be returned in the country in which the order was made. Note: if you use a G-Star store to return your item(s) you cannot exchange an item for a different one or receive your money back instantly. Once you have returned the item, the money will be transferred back to your account via the original payment method within 1-3 business days.

2) You can drop off your return at one of the 2300 BPost Post Points. Click here to find your nearest BPost Service Point. Don't forget to ask for a return receipt.

In all ways please fill in the attached return form and put the form back in the box.

Please note: items bought in the G-STAR Outlet store, can not be returned in one of the stores above.

When your return is received by our warehouse, we aim to process it within 2-3 business days. Depending on your original payment method, it will take 1-3 business days for the refund to reach your bank or credit card account. Please note: during SALE this processing time may take longer than indicated above. 

When you return your items at one of the selected G-Star stores it takes 1-3 business days, depending on your original payment method, before you see your money refunded to your bank or credit card account.

When you return your items at one of the selected G-Star stores it takes 1-3 business days, depending on your original payment method, before you see your money refunded to your bank or credit card account.

When you have returned your order via BPost Post Points, it can take up to a week before we receive your returned items at our Distribution Centre. After receival we check every returned item and we will reimburse (a part of) the amount of money via the orginal payment method. Depending on your used payment method,it can take up to 1 - 3 business days to see the money on your account.

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

The delivery costs will only be reimbursed when an entire order is returned.

Yes. You can return your item by using our return label, or to one of the following selected G-Star Stores:

G-STAR Store Antwerpen Huidevetterst
G-STAR Store Brugge
G-STAR Store Brussel Docks
G-STAR Store Gent
G-STAR Store Hasselt
G-STAR Store Knokke
G-STAR Store Kortrijk
G-STAR Store Leuven
G-STAR Store Mechelen
G-STAR Store Oostende
G-STAR Store Turnhout
G-STAR Store Wijnegem
G-STAR Women Store Gent

Please note: it is not possible to exchange the item directly in the store or get your cash back immediately. Once you have returned the item, the money will be transferred back to your account via the original payment method within within 1-3 business days.
Items bought in the G-STAR Outlet store, can not be returned in one of the stores above.

You can change your personal details in your G-Star account. After login, go to 'My account' to change your personal information.

Ask our Customer Service Department any questions that are not answered on the Customer Service pages. Click 'Contact' for the contact page.

You will find our Terms and Conditions by clicking on the link "Terms & Conditions" at the bottom of each page.

Click on "Privacy Policy at the bottom of each page.

You will find all the current vacancies by clicking on "Careers" at the bottom of each page.

Raw is the purest form of denim, carefully constructed to last a lifetime. It doesn’t have any additional treatments or washes added during the production process, meaning less water and harmful chemicals are used - hence the name ‘raw.’

All items on the website that have a lifetime warranty label/stamp.

Not all products are designed to last a lifetime. Some products have a specific design (e.g. tears on the knees), or characteristics such as light fabrics and washed textures - especially for summer seasons, which makes the products more vulnerable.

Please use the store finder to find a certified tailor near you. If there is no service in your area please contact customer service or a G-Star store near you.

You can join us and stay up to date with latest news and offers here.

You get a one-time 15% off (SALE items excluded)

Welcome to G-STAR family!

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders.

There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher.

Vouchers are not transferable or redeemable for cash or credit.

Please note that our policy does not include price matching. However, if the item you purchased is still available in the same size and color, and the discount is now applicable, you have the option to return your order: You may initiate a return within 60 days of your purchase then place a new order at the discounted price.

CLUB-G is a set of benefits specially curated for G-Star subscribers. It includes not only special vouchers, promotions, and early access to sales but also exclusive G-Star experiences, events, gifts, giveaways, services, and products. Make sure you are subscribed to CLUB-G/newsletter to get benefits personalised to you into your mailbox.

Simply sign up for G-Star email communications here and we will treat you with CLUB-G personalised offers and surprises.

Click 'unsubscribe' in the bottom part of any email from CLUB-G.

To delight you with personal gifts, giveaways, exclusive events, and services, make sure you link all your purchases made on g-star.com or G-Star mobile app.

No card/ID is needed. Only entering the email is sufficient to link the purchase to the CLUB-G profile.

CLUB-G is available for email subscribers in the Netherlands, Belgium, Germany, France, the UK, the US, Canada, Spain, Sweden, Austria, Bulgaria, Poland, Hungary, Denmark, Greece, Portugal, Czech Republic, Norway, Slovakia, Latvia, Slovenia, Italy, Switzerland, Estonia, Finland, Lithuania, Ireland and South Africa as of 6th December.

N/A

You can use your CLUB-G profile on g-star.com or G-Star mobile app in participating countries.

When you purchase G-Star products in countries other than participating countries, these will not be registered to your account.

When you purchase G-Star products from our partners, such as department stores, marketplaces (Amazon, Zalando, etc.), and shop-in-shops these will not be registered to your account.

After sign-up to Newsletter/CLUB-G, you get a welcome gift from us and access to the following benefits: birthday gift, exclusive giveaways, invites to special events. We will also surprize you with the benefits personally curated for you. Don't miss out, and keep a close eye on your mailbox.

No more traditional point-collecting. However, if you link your purchases made in official/ branded stores and on g-star.com or G-Star mobile app we will be able to offer you even more personal benefits.

To get more benefits link eligible purchases, read our emails, and participate in CLUB-G campaigns. For example sign-up for Exclusive Giveaways, attend CLUB-G events, etc.

If you are a CLUB-G subscriber you have access to personalised benefits like Birthday Gift, Exclusive Giveaways, and Invitation Only Events we will inform you in a separate email with additional detals and terms and conditions. Check your email regularly to enjoy more benefits.

Every month we will send you an email with your personalised monthly benefits.

Yes, offers and surprises can be used in branded/official G-Star stores. Offers may differ online and in store.

No, benefits cannot be exchanged for money.

Offers or surprises cannot be passed on to other subscribers

Yes, we value our loyal customers and we will curate your personalised set of benefits based on your order history.

Die Bedingungen für Aktionen und Gutscheine können unterschiedlich ausfallen. Daher werden wir dich in der E-Mail mit dem konkreten Angebot über Ausschlüsse und Einschränkungen informieren.

Die monatlichen Vorteile werden jeden Monat auf den neuesten Stand gebracht, und es ist nicht garantiert, dass du für den nächsten Zeitraum die gleichen Vorteile erhältst. Wenn du deine Einkäufe in den offiziellen Stores/Markengeschäften, auf g-star.com oder in der G-Star App miteinander verknüpfst, können wir dir mehr Vorteile bieten.

Bei CLUB-G musst du für deine Vorteile nicht erst Sterne sammeln. Du brauchst dich nur für den Newsletter/CLUB-G anzumelden und wir werden dich mit persönlich für dich kuratierten Vorteilen überraschen.

Du kannst weiterhin Sterne sammeln und neue Level in RAW Rewards erreichen. Deine Sterne und Level bleiben vorerst gültig und du kannst sie in deinem privaten Konto auf g-star.com und in der G-Star-App einsehen.

Die RAW Rewards werden schrittweise abgeschafft. Doch fürs Erste behältst du deine Sterne und Level. Du wirst außerdem in den CLUB-G aufgenommen und erhältst Zugang zu exklusiven Vorteilen. Du erhältst von uns monatlich eine E-Mail mit den aktuellen Vorteilen von CLUB-G, die nur für dich gültig sind. Lass dir das nicht entgehen und behalte deinen Posteingang genau im Auge.

Den Termin geben wir gesondert bekannt. Behalte deinen Posteingang genau im Auge.

Wir haben festgestellt, dass viele Mitglieder von RAW Rewards das Sammeln von Sternen und Levels umständlich finden. Deshalb haben wir eine Reihe neuer und exklusiver Vorteile für unsere treuen Kunden und Kundinnen geschaffen. Auch der Zugang ist einfacher geworden, du musst keine Sterne mehr sammeln und keine komplizierten Level mehr erreichen. Stattdessen erledigen wir das für dich und teilen dir mit, welche Vorteile du aufgrund deines Nutzerverhaltens und der von dir angegebenen Daten in Anspruch nehmen kannst. Mehr über die neuen Vorteile erfährst du hier (link to the new personalised benefits page).