If you would like to buy one of our products just click on 'Place in shopping cart'. To finalize your order, click on the shopping cart which you will find at the top right corner of your screen. You will then be taken to the payment process page where you can fill in your delivery and billing address and choose your method of payment.

When you have placed and paid for your order, it's prepared for transport almost immediately. As soon as the status of your order is 'completed', you can no longer change your order. If you wish, you can return the entire order or any items that you don't want using the return procedure.

If you are experiencing problems trying to log in to the website, please check which error message you are receiving. The most common error is typing in a wrong e-mail address or password. You can always choose to create a new password by clicking on your name in the top right corner and then on "My account".

Yes, during check-out you can choose to 'Add a new address' where you can enter a different address than the billing address.

To find your size, check the label of a G-Star item that fits you well. If you no longer have one, check our 'size guide' on the product page which converts your body measurements into G-Star clothing sizes.

By clicking on 'Login' at the top right corner of your screen and choosing 'Create account'.

Once you are logged in you can click on your name in the top right corner of the screen and then click on ''Change password'' and enter your email address. In a few minutes, you'll receive an email with a link to a page where you can enter a new password.

Yes. We will send you a confirmation e-mail after receiving your order. If you think that money has been taken from your bank account and you have not received a confirmation e-mail then please check your spam folder. If you have created an account, your order will also be visible on your account page.

You can check the status of your order on your account page. When your order has been fully processed, the status will change to 'completed'. When the package is on your way, you'll receive a shipping confirmation with a tracking link of that shipment.

Alternatively, you may use our 'Track my order' page to track your order. You need to fill in your zip code and your order number.

Please note the tracking link is only activated the moment the carrier has received the package. 

That depends on the shipping status. Please contact our Customer Service Department as soon as possible and have your order number ready. Once your order has been processed, it can no longer be cancelled.

You can check the status of your order on your account page. When your order has been fully processed, the status will change to 'completed'. When the package is on your way, you'll receive a shipping confirmation with a tracking link of that shipment.

Alternatively, you may use our 'Track my order' page to track your order. You need to fill in your zip code and your order number.

Please note the tracking link is only activated the moment the carrier has received the package. 

DHL Express will leave a card in your mailbox. Through their On Demand Delivery website (delivery.dhl.com), you can arrange a different delivery method online within 7 days after the first delivery attempt.

Shipping costs for the DHL delivery service are: AED 50

Shipping is free on orders above AED 750.

During times of promotion shipping costs may vary.

The delivery time is 2-3 working days. Please be aware that dispatch may take longer during SALE.

No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the online store in question.

You can ship your order to your home, office, or any other address (no P.O. boxes) within the United Arab Emirates.

We insist on high standards and select climate protection projects based on both their environmental and social benefits. With DHL Express GoGreen climate neutral service we can help offset our greenhouse gas logistics emissions through investments in internationally recognized climate protection projects.

The emission calculation and offsetting of greenhouse gas emissions are verified by the Swiss-based auditor Société Générale de Surveillance SA (SGS). This happens in accordance with the global, cross-industry “GHG Protocol for Products” standard, the European Standard EN 16258 and ISO 14064 standards.

At the bottom of each page, you will find the different payment methods.

Yes, you will. You will receive the invoice after your whole order is processed. We will update you by e-mail. In this e-mail the invoice is attached as part of our sustainability contribution. Do you want to know more about how G-Star contributes in sustainability? Please check here for our Sustainability projects.

There is no limit to the order amount for credit card payments on G-Star.com

Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

By clicking on the shopping cart, a page will open containing an overview of your order. Under your item(s), you will find the text 'Do you have a voucher code?'. Click there to enter the code.

• One discount voucher code exchangeable per order
• Possibly not applicable on sale items
• Possibly only applicable on selected items
• Possibly only applicable on orders with a minimum / maximum order value
• A replacement voucher is only generated once after an order on which a voucher code, with an absolute amount was used, was returned or cancelled
• When a discount voucher code value is higher than the order value, no new discount voucher code is generated for the rest amount

We accept payments by Visa, Mastercard and American Express. Like most trusted sites, we use SSL (Secure Socket Layer) technology to protect your personal information when it is sent over the internet. When you pay with a credit card, we will first make a pre-authorisation of the purchase cost on your card (please note: this is a temporary hold and not an actual charge on your credit card). When your order is sent, the final purchase cost will be charged to your credit card. When the order is canceled, the hold will be removed from the credit card within a few business days (this will depend on your bank). For questions about the pre-authorisation, please contact your bank.

All G-STAR purchases have a 30-day return policy and must be returned in the country of purchase. Returns are free and cannot be made in stores.

Return via the Return Portal

• Enter your order number and email address
• Select the item(s) you wish to return
• Download your DHL Express return label
• Attach the return label to the outside of the parcel

Drop off your parcel at a DHL Service Point or arrange a pickup through MyDHL Express.

Returning your parcel with another carrier is at your own risk, and G-STAR cannot be held liable if it is lost or damaged.

All G-STAR purchases have a 30-day return policy and must be returned in the country of purchase.

Items must be:
• Unworn and unwashed
• In their original condition
• With the original labels and packaging

You may try on items to check the fit and style. Items cannot be exchanged.

Exceptions
• Underwear and face masks cannot be returned
• When returning shoes, place the original shoebox inside another box to prevent damage

G-STAR reserves the right to return an item to the customer if it appears to have been worn, washed or damaged for reasons unrelated to a production fault.

Refund processing time

• It can take up to 7 days for your return to reach our Distribution Centre after you return it via DHL Express
• Once received, your returned items will be checked and your refund will be processed
• Depending on your original payment method, it can take an additional 3–5 business days for the refund to reach your account
• Refunds are always issued to your original payment method

Return fee

• Returns made within the 30-day return period are free of charge.

Exchanges

• Unfortunately, exchanges are not possible
• If you would like a different item or size, please place a new order
• Returned items will be refunded once received and processed by our Distribution Centre

You can change your personal details in your G-Star account. After login, go to 'My account' to change your personal information.

Ask our Customer Service Department any questions that are not answered on the Customer Service pages. Click 'Contact' for the contact page.

You will find our Terms and Conditions by clicking on the link "Terms & Conditions" at the bottom of each page.

Click on "Privacy Policy at the bottom of each page.

You will find all the current vacancies by clicking on "Careers" at the bottom of each page.

Raw is the purest form of denim, carefully constructed to last a lifetime. It doesn’t have any additional treatments or washes added during the production process, meaning less water and harmful chemicals are used - hence the name ‘raw.’

All items on the website that have a lifetime warranty label/stamp.

Not all products are designed to last a lifetime. Some products have a specific design (e.g. tears on the knees), or characteristics such as light fabrics and washed textures - especially for summer seasons, which makes the products more vulnerable.

Please use the store finder to find a certified tailor near you. If there is no service in your area please contact customer service or a G-Star store near you.

You can join us and stay up to date with latest news and offers here.

You get a one-time 15% off (SALE items excluded)

Welcome to G-STAR family!

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders.

There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher.

Vouchers are not transferable or redeemable for cash or credit.

Please note that our policy does not include price matching. However, if the item you purchased is still available in the same size and color, and the discount is now applicable, you have the option to return your order: You may initiate a return within 30 days of your purchase then place a new order at the discounted price.