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    Returns

    How can I return my order?

    You can return an article up to 14 days after receiving it. 

    The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you intend returning them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.

    Make sure you wrap the items, with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return. 

    You have two options for returning your order. For more info, see 'What are the return options?'.

    Make sure that your package is sent back using UPS. In your package, you'll find a Return label for UPS. Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

    What are the rules concerning returning items?

    Items that have not been worn and that still have the original label and packaging may be returned within 14 days after receiving them. You may try on the items (with the exception of underwear) to see whether they fit and if the model meets your expectations. Underwear may only be returned in its original, unopened packaging. You cannot exchange items. When we receive the return package we will reimburse the amount, using the original payment method, to your account. You'll find all the details concerning our Returns policy on your invoice.

    Be careful: if you are returning shoes, you must put the original shoe box in another box.

    What are the return options?

    There are two options you can use to return your products.

    The label included in your package states the address to which you should return your package. If you no longer have the Return label, please contact our Customer Services Department to receive a new one.

    You can also return your purchased items at one of the selected G-Star stores:*

    G-Star RAW Store Beverly Hills
    G-Star RAW Store Boston
    G-Star RAW Store Cherry Hill
    G-Star RAW Store Chicago
    G-Star RAW Store Garden City
    G-Star RAW Store Garden State Plaza
    G-Star RAW Store Jersey City
    G-Star RAW Store Las Vegas
    G-Star RAW Store Los Angeles
    G-Star RAW Store Miami
    G-Star RAW Store Miami Beach
    G-Star RAW Store New York Broadway
    G-Star RAW Store New York Soho
    G-Star RAW Store New York Willamsburg
    G-Star RAW Store Newport Beach
    G-Star RAW Store Portland
    G-Star RAW Store San Francisco Chestnut
    G-Star RAW Store San Francisco Geary
    G-Star RAW Store Santa Monica
    G-Star RAW Store White Plains

    * An order can only be returned from the country in which the order was made.Note: If you use a G-Star store to return your item(s) you cannot exchange an item for a different one or receive your money back instantly. However, when we receive your returned article, the return amount will be reimbursed to you, using the original payment method, within 24 hours.
    Contact the UPS customer service to have the item picked up.

    By phone: 078-250877

    If you plan to have your package collected, please fill in the Return form included in your package. Stick the printed Return label on the box with the product you wish to return and give the package to the UPS driver.

    When will I receive my money back?

    The amount will be reimbursed to your bank or credit card account within 2-3 weeks of your package being picked up by UPS.

    How long does it take to process a return?

    From the moment you've returned your order to a courier or at a Kiala / UPS Access Point, it can take up to a week before we receive your order at our Distribution Centre. We check every returned order. As soon as this check has been made, we order the reimbursement of (a part of) your payment. It can take up to a week for you to receive your reimbursement depending on your payment method (bank, credit card etc.).

    Can I return an order if I no longer have the original box?

    Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

    Can I exchange an item for another size?

    Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

    Will the delivery costs of my returned item(s) be reimbursed?

    The delivery costs will only be reimbursed when an entire order is returned.

    Can I return my order in a store?

    Yes. You can return your item by mail, or to one of the following selected G-Star Stores:

    G-Star RAW Store Beverly Hills
    G-Star RAW Store Boston
    G-Star RAW Store Cherry Hill
    G-Star RAW Store Chicago
    G-Star RAW Store Garden City
    G-Star RAW Store Garden State Plaza
    G-Star RAW Store Jersey City
    G-Star RAW Store Las Vegas
    G-Star RAW Store Los Angeles
    G-Star RAW Store Miami
    G-Star RAW Store Miami Beach
    G-Star RAW Store New York Broadway
    G-Star RAW Store New York Soho
    G-Star RAW Store New York Willamsburg
    G-Star RAW Store Newport Beach
    G-Star RAW Store Portland
    G-Star RAW Store San Francisco Chestnut
    G-Star RAW Store San Francisco Geary
    G-Star RAW Store Santa Monica
    G-Star RAW Store White Plains

    Please note: it is not possible to exchange the item directly in the store or get your cash back immediately. Once you have returned the item, the money will be transferred back to your account via the original payment method within 24 hours.

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