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    Payment

    Which payment methods are available?

    At the bottom of each page, you'll find the different payment methods.

    Will I receive an invoice of my order?

    Yes. You'll receive confirmation of your order by email. The invoice, and a Returns form, will be included with the items that we send to you.

    Is there a maximum order amount?

    Depending on the payment method there can be a limit on the order amount. Payments with VISA and MasterCard are limited to 1200 USD per order. Payments with American Express are limited to 450 USD per order.

    How does a payment with a credit card work?

    If you want to pay using a credit card, you will be asked to enter your credit card number, name, expiry date, CVC code and possibly a 3D secured password during Step 3 of the payment process. The amount will be debited from your credit card supplier instantly. Payments to G-Star are processed by an external certified company, guaranteeing your privacy.

    Is it safe to pay online at G-Star?

    Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

    Where can I fill in my voucher code?

    Clicking on Shopping cart will open a page containing an overview of your order. Under your item(s), you'll find the text 'Do you have a voucher code?'. Click here to enter the code.

    How does a payment with PayPal work?

    Choose PayPal at the check-out and you will be asked to log in to your PayPal account to confirm the payment. PayPal is a very safe payment method and all your purchases are protected by PayPal's Purchase Protection guarantee.

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    Ask your questions using our form

    888-933-3301 (toll free)

    service.us@g-star.com

    Mon - Sat 8AM - 8PM EST | Sun 9AM - 4:30pm EST

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