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Can we help you with something?
icon ordering Ordering
- How can I place an order?
If you would like to buy one of our products just click on 'Place in shopping cart'. To finalize your order, click on the shopping cart which you'll find at the top right of your screen. You'll then be taken to the payment process page where you can fill in your delivery and billing address and choose your method of payment.
- Can I change my order?
When you've placed and paid for your order, it's prepared for transport almost immediately. As soon as the status of your order is 'completed', you can no longer change your order. If you wish you can return the entire order or any items that you don't want using the return procedure.
- What size should I order?
To find your size, check the label of a G-Star item of clothing that fits you well. If you no longer have one, check our 'sizes chart' on the product page which converts your body measurements into G-Star clothing sizes.
- Will I receive confirmation of my order?
Yes. We'll send you a confirmation email after receiving your order. If you think that money been taken from your bank account and you have not received a confirmation email then please check your spam folder. If you have created an account, your order will also be visible on your account page.
- How can I track my order?
You can check the status of your order on your account page. When your order has been put together, the status will change to 'completed'. You'll then receive a shipment confirmation with a track & trace code. Most in-stock items arrive within 3-5 business days after your order is shipped from our warehouse in Amsterdam, the Netherlands. ("Business days" means Monday-Friday, excluding holidays.) Please note that the tracking information will be visible after your order has passed through US customs. In many countries, UPS allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website.
Please note: Although we try our best to deliver your items within the estimated time frame, delivery dates are not guaranteed.
- Can I choose a different delivery address?
Yes, during check-out, you can choose to 'Add a new address' where you can enter a different address than the billing address.
- Can I cancel my order?
That depends on the shipping status. Please contact our Customer Services Department as soon as possible and have your order number ready. Once your order has been processed, it can no longer be cancelled.
- How do I create an account?
Click on 'My account' at the top right. Choose 'Create account'.
- I can't log in.
If you're experiencing problems trying to log in to the website, please check which error message you are receiving. The most common error is typing in a wrong email address or password. You can always choose to create a new password if you wish.
- Can I create a new password?
Click on 'Forgotten password?' and enter your email address. In a few minutes, you'll receive an email with a link to a page where you can enter a new password.