Delivery

How can I track my order?

There are two ways to check the status of your order:

• In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order.
When your order has been fully processed, the status will show as “completed”.
Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

• E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

What happens if no one is present to receive the delivery?

DHL delivers your package from Monday to Saturday via Posta Slovenjie. If you are not at home on delivery, your package can be delivered to a dedicated neighbour. Your parcel will otherwise get a next delivery attempt. If again no one is home at second attempt, you will find an absence message in your mailbox indicating which Posta Service Point you can pick up your parcel.

What are the delivery costs?

The delivery costs for your order are: 15  EUR
Shipping is free on orders above 50 EUR. If you subscribe to our newsletter, you will always enjoy free delivery. 
Delivery prices may vary during promotions and offers.

What is the delivery time?

The delivery time is 3-4 working days.
Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

You can ship your order to your home, office or any other address (no P.O. boxes) within Slovenia.

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

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Support service in English only.

service.eu@g-star.com

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