Delivery

How can I track my order?

There are two ways to check the status of your order:

• In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order.
When your order has been fully processed, the status will show as “completed”.
Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

• E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

What happens if no one is present to receive the delivery?

UPS will try to deliver your package three times. If possible, the UPS courier will deliver the package to one of your neighbours. If the third attempt to deliver your package fails, UPS will leave it at your nearest UPS / Kiala point. Your package will be held there for a period of 14 days.

What are the delivery costs?

Shipping costs are 1200 RUB.

Delivery prices may vary during promotions and offers.

What is the delivery time?

Your package will be shipped from our warehouse in the Netherlands and needs to pass through customs when it arrives in your country. Please note, the delivery time can be influenced by how long it takes to pass through customs.

The delivery time is 3-6 working days. Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

How much duty and taxes will I have to pay?

Duty and tax depend on an individual’s monthly import activity. The monthly allowance is currently a total value of 1,000 Euro (CIF value = value of goods + shipping) or a total weight of 31 kg. Duty and tax are payable at a combined rate of 30% of the value in excess of 1,000 Euro, although nothing is payable if the duty and tax are 2 Euro or less. For items exceeding a total of 31 kg, duty and tax are payable on the excess at a rate of 4 Euro per kg.

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

other relevant topics

CAN'T FIND WHAT YOU ARE LOOKING FOR?

Reach us

Facebook Messenger - reply within 24 business hours

Twitter - reply within 24 business hours

8-10-8002-0415011

Support service in English only.

service.eu@g-star.com

Back to top