How can I track my order?

You can check the status of your order in your own G-Star account. When your order has been fully processed, the status will change to 'completed'. When the package is on its way, you will receive a shipping confirmation with a tracking link of that shipment.

Please note the tracking link is only activated the moment the carrier has received the package.

What happens if no one is present to receive the delivery?

The courier of DHL Express will leave a card in your mailbox. Through their On Demand Delivery website (, you can arrange a different delivery method online within 7 days after the first delivery attempt.

What are the delivery options?

When we hand over your parcel to DHL Express, you will receive a mail with a scheduled delivery date and time and a link to the On-Demand Delivery website ( On the On-Demand Delivery website you can change your delivery even before the first delivery attempt, e.g. schedule a new delivery date or request collection from a DHL Express Service Point.

What are the delivery costs?

The delivery costs for your order are: 22 RON.
Shipping is free on orders above 219 RON. If you subscribe to our newsletter, you will always enjoy free delivery. 
Delivery prices may vary during promotions and offers.

What is the delivery time?

The delivery time is 1-2 working days. Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

You can ship your order to your home, office or any other  address (no P.O. boxes) within Romania.

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

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