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store pick-up and returns

All G-Star.com orders can be delivered either to your home or to a pick up point of your choice, but you can also choose to pick up your order at your local G-Star store. Simply follow the steps below:

select your G-Star store in checkout

When placing an order on G-Star.com, select ‘Pick-up at G-Star store’ in the check out section and choose a store. Print and save your order confirmation, you’ll need it for pick up.

package is sent to store

Once your order is processed you will receive a shipping confirmation by e-mail with track & trace information. This way you can check when your package will be delivered to the G-Star store. Of course, the store will also send you an e-mail when your package has arrived.

pick up your purchase

When picking up your purchase, be sure to have your order confirmation with you. If you like, you can try on your item directly in the store’s fitting room.

returns

Please note: an online order can be returned at a G-Star RAW Store only. Just bring the product to the store in the original box and the store staff will return it for you free of charge. 


You will receive a return confirmation by e-mail. The return will be processed within 24 hours on the original payment method. The staff is not able to give you any cash in return and you can’t exchange items within the store. 


*It is not possible to pick-up an order in a different country than where it is ordered online. 

*It is not possible to return an order in a different country from where you have purchased the original item.

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