Ordering

How can I place an order?

If you would like to buy one of our products just click on 'Place in shopping cart'. To finalize your order, click on the shopping cart which you will find at the top right corner of your screen. You will then be taken to the payment process page where you can fill in your delivery and billing address and choose your method of payment.

Can I change my order?

When you have placed and paid for your order, it's prepared for transport almost immediately. As soon as the status of your order is 'completed', you can no longer change your order. If you wish you can return the entire order or any items that you don't want by following the return procedure.

I can't log in.

If you are experiencing problems trying to log in to the website, please check which error message you are receiving. The most common error is typing in a wrong email address or password. You can always choose to create a new password if you wish by clicking on your name in the top right corner and then on "My Account". 

Can I choose a different delivery address?

Yes, during check-out you can choose to 'Add a new address' where you can enter a different address than the billing address.

What size should I order?

To find your size, check the label of a G-Star item that fits you well. If you no longer have one, check our 'size guide' on the product page which converts your body measurements into G-Star clothing sizes.

How do I create an account?

By clicking on 'Login' at the top right corner of your screen and choosing 'Create account'.

Can I create a new password?

Once you are logged in you can click on your name in the top right corner of the screen and then click on “Change password” and enter your email address. In a few minutes, you'll receive an email with a link to a page where you can enter a new password.

Will I receive a confirmation of my order?

Yes. We will send you a confirmation e-mail after receiving your order. If you think that money has been taken from your bank account and you have not received a confirmation e-mail then please check your spam folder. If you have created an account, your order will also be visible on your account page.

How can I track my order?

You can check the status of your order on your account page. When your order has been fully processed, the status will change to 'completed'. When the package is on your way, you'll receive a shipping confirmation with a tracking link of that shipment. 

Please note the tracking link is only activated the moment the carrier has received the package.

Can I cancel my order?

That depends on the shipping status. Please contact our Customer Service Department as soon as possible and have your order number ready. Once your order has been processed, it can no longer be cancelled.

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Due to Covid-19 outbreak we are experiencing very high numbers of contacts and delays in customer service response times. We are doing everything we can to ensure that you get a reply as quickly as possible.
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800-0111643

Support service in English only.

service.eu@g-star.com

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