GENERAL TERMS AND CONDITIONS FOR CONSUMERS

    Definitions

    Seller: G-Star GmbH:

    • having its registered office at Erkrather Straße 218, 40233 Düsseldorf, Germany
    • registered at the Court of Neuss under number: HRB 7365
    • VAT number: DE 814202598
    • e-mail address: service.de@g-star.com
    • telephone number: 0800-3300559
    • telephone contact hours: Mon-Fri 9:00-20:00 | Sat 10:00-14:00 
    • website: http://www.g-star.com

    Buyer: a natural person who is of legal age and who is not acting within the context of practising a profession or conducting a business, with whom the Seller concludes an Agreement.


    Order: an order placed by the Buyer in accordance with the procedure described in article 2.1 for the delivery of one or more products.

    Product: a G-Star product that the Seller offers for sale on the Website.

    Purchase Price: the price indicated on the Website for a Product, including the VAT and excluding the shipping costs.

    Agreement: The Order, which the Seller has accepted as such.

    Website: www.g-star.com.

    ARTICLE 1. APPLICABILITY OF THE GENERAL TERMS AND CONDITIONS

    1.1
    These General Terms and Conditions that have been made available online by the Seller on www.g-star.com govern all offers, orders, agreements and other legal relationships between the Buyer and the Seller with respect to the use of the Website, including the purchase and sale of a Product on or via the Website.

    ARTICLE 2. CONCLUSION AND CONTENT OF THE AGREEMENT

    2.1
    The presentation and advertising of Products in our Online Shop does not constitute a binding offer to conclude a purchase agreement.

    2.2
    The Buyer may select Products from the Seller’s range of goods, particularly clothing, shoes and fashion items in the desired style, colour and size, and place these into a “shopping cart” by clicking on the “add to bag” button.

    2.3
    As soon as the Buyer has finished selecting the contents for the shopping cart, they can continue by clicking on the button “proceed”.

    • They are firstly taken to an overview of the goods in the shopping cart with their properties, price and the delivery time.
    • After clicking on the button “proceed”, the Buyer types in their invoice address, and if the delivery address differs from the invoice address, also gives the desired delivery address. In the further checkout process, the buyer can also choose alternative shipping destinations (Pick Up Point, G-Star Store).
    • After clicking on the “proceed to delivery” button, the Buyer can choose from three alternative despatch destinations:
      • (a) They can arrange for the shipment to be delivered to a G-Star Store from which the Buyer can pick up the goods after delivery to this store;
      • (b) They can arrange for the shipment to be delivered to a pick-up point from which the Buyer can pick up the goods after delivery to this pick-up point;
      • (c) They can give a shipping address of their choice (such as their home address) to which the goods are to be delivered.
    • After selecting the shipping method and the specific address of the specific G-Star Store or pick-up point, the Buyer can continue with the ordering process by clicking on the “proceed to secure payment” button.

    2.4
    The Buyer can then choose between the following payment methods:

    • (a) Credit card: With this payment method the Buyer must enter the corresponding credit card information. By clicking on the “pay” button the Buyer then submits a legally binding order. This “pay” button will only work if the General Terms and Conditions of the Seller have previously been approved by checking the box next to the information concerning these General Terms and Conditions. Before clicking the “pay” button the Buyer can cancel the order at any time, change the contents of the order by removing existing goods from and/or adding new products to the shopping cart, and change the shipping address and payment method. We would point out that, with this payment method, the placing of the binding order and payment take place simultaneously.
    • (b) Immediate bank transfer: with this payment method the Buyer submits a legally binding order by clicking on the “pay” button. This “pay” button will only work if the General Terms and Conditions of the Seller have previously been approved by checking the box next to the information concerning these General Terms and Conditions. Before clicking the “pay” button the Buyer can cancel the order at any time, change the contents of the order by removing existing goods from and/or adding new products to the shopping cart, and change the shipping address and payment method. Once they have clicked on the “pay” button, the Buyer will be redirected to the website of the external provider to make payment.
    • c) Purchase on invoice - Klarna: With this payment method the Buyer must enter the corresponding information regarding the recipient of the invoice. By clicking on the “pay” button the Buyer then submits a legally binding order. This “pay” button will however only work if the Buyer has previously checked the box giving their consent to the transmission to Klarna of the data required for the processing of the selected Klarna payment method and an identity and credit check. Furthermore, the “pay” button will only work if the General Terms and Conditions of the Seller have previously been approved by checking the box next to the information concerning these General Terms and Conditions. Before clicking the “Buy now” button the Buyer can cancel the order at any time, change the contents of the order by removing existing goods from and/or adding new products to the shopping cart, and change the shipping address and payment method. Payment will then be due on receipt of the invoice
    • (b) PayPal: with this payment method the Buyer submits a legally binding order by clicking on the “pay” button. This “Buy now” button will only work if the General Terms and Conditions of the Seller have previously been approved by checking the box next to the information concerning these General Terms and Conditions. Before clicking the “pay” button the Buyer can cancel the order at any time, change the contents of the order by removing existing goods from and/or adding new products to the shopping cart, and change the shipping address and payment method. Once they have clicked on the “pay” button, the Buyer will be redirected to the PayPal website to make payment.

    2.5
    An agreement only comes into existence once the Seller has accepted the order, either by means of a declaration of acceptance or by delivering the ordered Product. The Seller shall immediately confirm the receipt of the Order which the Buyer has placed via the Online Shop in an e-mail to the Buyer. Such an e-mail does not yet constitute a binding acceptance of the Order unless, besides the confirmation of receipt, it also contains a statement of acceptance.

    2.6
    The Seller reserves the right to refuse the Order placed by the Buyer, especially in the following cases:

    • if the total value of the Order exceeds the sum specified in the payment section of the FAQs;
    • if the information submitted by the Buyer is false and/or incomplete, or if the Seller can reasonably question its veracity;
    • if due payment by the Seller does not take place immediately after placing the Order by clicking on the button “Buy now”;
    • if the Buyer has already failed to fulfil their payment obligations towards the Seller in the past;
    • if the Buyer has refused to accept and/or failed to collect any orders which they have placed with the Seller in the past;
    • if there is an obvious or processing error in the prices given on the Website; or
    • if the desired delivery address is located outside Germany.

    2.7
    The Seller shall notify the Buyer as soon as possible if an Order is not accepted. In such a case, any payments which have already made by the Buyer shall be immediately refunded.

    2.8
    The Order, the confirmation of the Order by the Seller, as well as the Data Protection Directive and the Conditions of Use of the Website published on the Website, and these General Terms and Conditions, constitute the entire Agreement between the Buyer and the Seller with regard to the use of the Website and the placing and carrying out of an order.

    2.9
    After the Buyer has clicked on the “Pay” button, thereby placing a legally binding Order, they are taken to a payment page in accordance with their chosen payment method. On that page, the Buyer completes the appropriate fields in order to carry out the payment and then authorises the payment.

    2.10
    The Buyer can choose between German or English for concluding the Agreement. The Buyer can also change the language of the Online Shop and the language of the Agreement by clicking on the abbreviation “DE” or “EN” next to the national flags in the search bar of the Online Shop, and then selecting the appropriate language “Deutsch/English”. Please note that the language of the Online Shop can always only be changed together, and in conformity with, the language of the Agreement.

    ARTICLE 3. DELIVERY METHOD AND DELIVERY DATES

    3.1
    Shipment will be made using a carrier designated by the Seller.

    3.2
    Delivery will be carried out by the deadline specified for the Product selected and ordered within the framework of the ordering procedure

    3.3
    After the Agreement has been concluded the Seller will send the Products as quickly as possible, and in any event within fourteen (14) days, to the address indicated by the Buyer, provided that the Seller has received the full Purchase Price if the Buyer has chosen for advance payment and unless the parties have agreed on a longer delivery period.

    3.4
    The Seller will make delivery in accordance with agreed delivery dates to every extent possible; however, the Buyer acknowledges that the delivery dates are based on the circumstances of which the Seller is aware at the time at which the Agreement is concluded and, insofar as they are dependent on work or services to be provided by third parties, on the information that such third parties provide to the Seller.

    3.5
    The Buyer will receive notice within 14 (fourteen) days after the Agreement is concluded in the event that the delivery is delayed or in the event that an order cannot be executed in whole or in part, in which case the Buyer will be entitled to dissolve the Agreement free of charge until the time at which the Order is shipped.

    3.6
    The risk with respect to any damage to or loss of the Products will be transferred to the Buyer as from the time at which the Products are delivered.

    ARTICLE 4. PRICE AND PAYMENT

    4.1 The prices indicated on the Website are denominated in your local currency or in euros, are inclusive of Value Added Tax (VAT) and are exclusive of shipping costs. The return shipping costs will be borne by the Seller. The total Purchase Price due will be indicated when the Order is placed and when the Agreement is confirmed.

    4.2
    The Seller will be entitled to adjust the prices indicated on the Website from time to time without any notice being required. The prices indicated at the time at which the Order is placed will be deemed to be the prices that form part of the Agreement.

    4.3
    Payment may be made using the methods indicated on the Website and must be made within 14 days after the Product has been delivered. 

    4.4
    The Buyer is obliged to notify the Seller immediately regarding any errors in the payment details that the Buyer has provided to the Seller.

    4.5
    In the event that the Buyer exceeds the term for payment he/she will be in default by operation of law, and the Seller will be entitled to charge statutory interest on the outstanding amount as from the due date.

    ARTICLE 5. RIGHT OF WITHDRAWAL

    5.1
    Users who conclude a long-distance transaction have a legal right of withdrawal from purchasing the Product.

    5.2
    WITHDRAWAL POLICY
    Right of withdrawal

    You have the right to withdraw from this Agreement within a term of fourteen days without giving reasons.

    The withdrawal period is fourteen days from the date on which you, or a third party named by you, who is not the promoter, take possession of the Products, or (in the case of an Agreement governing several Products which you ordered in one single Order and which were delivered separately), the last Product to be delivered, or (in the case of an Agreement governing the delivery of a Product in several part-deliveries or pieces), the last part-delivery or the last piece to be delivered.

    To exercise your right of withdrawal you must inform us, by means of a clear declaration (e.g. by sending an e-mail to service.de@g-star.com or a letter by post to G-Star GmbH, Erkrather Straße 218, 40233 Düsseldorf, Germany), of your decision to withdraw from the Agreement. To do this, you can use the Specimen Withdrawal Form attached as Appendix 1, although this is not mandatory.

    To adhere to the deadline for returning the Product, it suffices to send the notification exercising your right of withdrawal prior to the expiration of the withdrawal period for returning Products.

    The consequences of withdrawal

    If you withdraw from the Agreement, we shall be obliged to refund all payments that we have received from you, including the delivery costs (with the exception of any additional costs incurred due to your having chosen a different type of delivery to the low-cost standard delivery that we offer), promptly and within a term of fourteen days from the date on which we receive the notification of your withdrawal from the Agreement. To carry out the refund, we will use the same payment method as that used by you in the original transaction, unless a different agreement has been expressly concluded with you; you will never, under any circumstances, be subject to any charges due to this refund.

    We can refuse to refund your payment until we receive the returned Product from you, or until you provide proof that you have sent the Product back to us, depending on which of the two takes place first.

    You shall send back, or hand over, the Product to us without delay and at all events within, at the latest, a term of fourteen days from the date on which you send us written notification of withdrawal from the Agreement to the following address: G-Star Warehouse CBW, Casablancaweg 9, 1047 HP Amsterdam, Netherlands. The withdrawal period will be observed if you dispatch the Product before the term of fourteen days has expired.

    We shall bear the shipping cost of sending Products back to us.

    You will only have to pay the cost of any loss of value of the Product provided the said loss of value can be ascribed to unnecessary modes of handling the Product in order to test its quality, features and way of functioning.

    Exceptions in which the right of withdrawal does not apply:

    You do not have a legal right of withdrawal for long-distance contracts concerning the following:

    • the delivery of Products which are not ready-made, and which have been manufactured in accordance with a decisive individual choice or decision made by the Consumer, or which are especially tailored to the personal requirements of the Consumer, and/or
    • the delivery of sealed Products which are not suitable for return for reasons of health protection or hygiene, in cases where their seal has been removed after delivery,
    - END OF WITHDRAWAL POLICY –

    5.3
    We should like to draw your attention to the Specimen Withdrawal Form Withdrawal Form mentioned above and in attachment 1, a copy of which we have inserted below to provide a better overview. This form merely represents an option for notifying us of withdrawal, but its use for that purpose is not compulsory.

    Model withdrawal Form G-Star
    (If you want to cancel the contract, please fill out this form and send it back.)

    To: service.de@g-star.com
    or: G-Star GmbH, Erkrather Straße 218, 40233 Dusseldorf

    I/We __________________ (name of consumer) hereby give notice (s) from my / our (*) canellation of the contract concluded about the purchase of the following products ____________________________________
    Appointed on __________________ / received on __________________
    Name / consumer (s): __________________
    Address of the / consumer (s): __________________
    Signature of / consumer (s) (only with message on paper):
    __________________
    Date: __________________

    ARTICLE 6. FORCE MAJEURE

    6.1
    The Seller is not liable for any damage as a result of a delay in the delivery or a failure to deliver that has been caused by circumstances that impede the Seller from complying with its obligations, and that cannot be attributed to the Seller because they cannot be blamed on the Seller, and cannot be deemed to be for the Seller’s account in accordance with the law, a legal act or in accordance with generally accepted standards, such as - but not restricted to - war, threat of war, civil war, riots, a day of national mourning announced by the government, strikes, transport problems, trade limitations, problems with customs authorities, fire, flooding, earthquake or the bankruptcy of third parties engaged by the Seller, a failure on the part of the Seller’s suppliers to supply goods or a failure on the part of the Seller’s suppliers to supply goods in a timely manner, interruptions in the supply of goods to be delivered by third parties, including water and electricity, and other serious interruptions in the business operations of the Seller or third parties that it engages.

    6.2
    If as a result of a situation involving force majeure the Seller fails to comply with its obligations under the Agreement or fails to do so in a timely manner, the Seller will be entitled to perform the Agreement within a reasonable term or – if compliance within a reasonable term is not possible – to dissolve the Agreement in whole or in part, without the Seller being obliged to pay the Buyer any compensation in that respect.

    ARTICLE 7. WARRANTY and COMPLAINTS

    7.1
    The contact details of the Seller and of the third parties that the Seller has engaged to handle complaints can be found at the beginning of these General Terms and Conditions of Business or by clicking on the ‘Customer Support’ button on the Website. In addition, we should like to point to the option of Online Dispute Settlement: The Online Dispute Settlement platform can be accessed via the following link: http://ec.europa.eu/consumers/odr

    7.2 
    The Seller accepts liability for material defects and defects of title in accordance with the valid legal regulations, in particular Sections 434 ff. of the German Civil Code.

    7.3
    The Seller will respond to any complaints that it receives within a term of 14 days after receipt. The Seller will notify the Buyer within a term of 14 days in the event that it is foreseeable that the complaint will require a longer term to be processed, stating the term within which the Buyer can expect to receive an answer.

    7.4
    The Buyer acknowledges that: minor deviations and deviations that are generally considered acceptable in respect of the quality, size, colour, finishing, etc. of Products cannot be avoided or are difficult to avoid and do not constitute a well-founded reason to submit a complaint. Such complaints, and complaints regarding the removal of certain Products from the Website, are not well founded. The Seller will not be liable for any damage that the Buyer sustains as a result of such deviations or the removal of such Products from the Website.

    7.5
    The Buyer will fully cooperate in the event that the Seller recalls a Product. The Buyer will notify the Seller immediately in the event that the Buyer suspects that a Product has a safety defect and is subject to being recalled.

    ARTICLE 8. INTELLECTUAL PROPERTY RIGHTS

    8.1
    Any and all marks, product names, logos, models and designs (referred to below as the ‘IP Rights’) that are depicted on or affixed to the Products or otherwise related to the Products are the property of the Seller or one or more of its group companies. The Buyer acknowledges the Seller’s proprietary rights in respect of the IP Rights and will refrain from using the IP Rights in any way, and the Buyer will refrain from any conduct that could harm or otherwise negatively affect the IP Rights.

    8.2 The Seller refers to the Website Terms of Use with regard to the intellectual property rights in respect of the Website.

    ARTICLE 9. RETENTION OF TITLE

    9.1
    The Seller will retain the title in respect of any and all goods to be delivered until the following obligations towards the Seller have been complied with in full:
    •                                 the performance and obligations (including payment obligations) that the Buyer owes/has in respect of any and all goods that have been or that will be delivered in accordance with the agreement; and
    •                                 claims on the ground of the Buyer’s breach in respect of his/her compliance with this agreement.

    ARTICLE 10. GUARANTEE AND LIABILITY

    10.1
    The Seller guarantees to provide a Product that meets the contract with the Buyer.

    10.2
    The Seller is not liable for any indirect, additional or consequential damage, of any kind whatsoever, that the Buyer sustains in connection with the Agreement. Under no circumstances will any direct damage, for which the Seller is legally liable towards the Buyer, exceed the Purchase Price. This provision is not intended to exclude the Seller’s liability in the event of bodily injury or death.

    10.3
    The Seller refers to the disclaimer with regard to its liability in respect of the Website and the use of the Website.

    ARTICLE 11. APPLICABLE LAW

    11.1 The law of the country of your residence applies to this agreement.

    ARTICLE 12. INVALID PROVISIONS

    12.1
    In the event that any provision contained in these General Terms and Conditions is invalid:

    • the remaining provisions contained in these Terms and Conditions will nonetheless remain in effect; and
    • the invalid provision will have to be interpreted as, or converted into, a valid provision having the same purport to every extent possible.

    ARTICLE 13. AMENDMENT TO THE GENERAL TERMS AND CONDITIONS

    13.1
    The Seller will be entitled to amend these General Terms and Conditions from time to time. The most recent version of the General Terms and Conditions will be placed on the Website. The Buyer must always consult these General Terms and Conditions before using the Website. If the Buyer is unable to consult the General Terms and Conditions via the Internet the Seller will send the Buyer a copy of the most recent version of the General Terms and Conditions by e-mail.

    Version July 2016

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