- How can I place an order?
If you would like to buy one of our products just click on 'Place in shopping cart'. To finalize your order, click on the shopping cart which you'll find at the top right of your screen. You'll then be taken to the payment process page where you can fill in your delivery and billing address and choose your method of payment.
- Can I change my order?
When you've placed and paid for your order, it's prepared for transport almost immediately. As soon as the status of your order is 'completed', you can no longer change your order. If you wish you can return the entire order or any items that you don't want using the return procedure.
- I can't log in.
If you're experiencing problems trying to log in to the website, please check which error message you are receiving. The most common error is typing in a wrong email address or password. You can always choose to create a new password if you wish.
- Can I choose a different delivery address?
Yes, during check-out, you can choose to 'Add a new address' where you can enter a different address than the billing address.
- What size should I order?
To find your size, check the label of a G-Star item of clothing that fits you well. If you no longer have one, check our 'sizes chart' on the product page which converts your body measurements into G-Star clothing sizes.
- How do I create an account?
Click on 'Login' at the top right. Choose 'Create account'.
- Can I create a new password?
Click on 'Forgotten password?' and enter your email address. In a few minutes, you'll receive an email with a link to a page where you can enter a new password.
- Will I receive a confirmation of my order?
Yes. We'll send you a confirmation email after receiving your order. If you think that money been taken from your bank account and you have not received a confirmation email then please check your spam folder. If you have created an account, your order will also be visible on your account page.
- How can I track my order?
You can check the status of your order on your account page. When your order has been put together, the status will change to 'completed'. You'll then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on http://www.yundaex.com/cn/index.php. In many countries, Yunda Express allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the Yunda Express website.
- Can I cancel my order?
That depends on the shipping status. Please contact our Customer Services Department as soon as possible and have your order number ready. Once your order has been processed, it can no longer be cancelled.
- Why am I only allowed to fill in simplified Chinese in address lines?
G-star.com is dedicated to providing you with a premium online shopping experience that includes a fast delivery service. Now your order is delivered by local carrier - Yunda Express, with the best lead time and service. Only Simplified Chinese could be processed and delivered by Yunda Express. To receive your parcel faster and enjoy new G-star moment, please provide your address in Simplified Chinese.