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Service + Info
How can we help?
- How can I track my order?
You can follow the status of your order on your account page. Once your order has been picked the status will change into “completed”. Afterwards you will receive a shipping confirmation with a tracking code.
- How can I return my order?
You can return an article up to 14 days after receiving it. Complete the Return Form included with your item(s) and place it inside the box. Pack your item(s) preferably in its original box and packaging. If this is not possible, try to pack your item(s) in a similar way so that it stays safe and protected. Stick the preprinted return label on top of the box for addressing the parcel.The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you intend returning them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.Make sure you wrap the items, with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return.For more info, see 'Return instruction' document in the parcel.Make sure that your package is sent back using SF Express. In your package, you'll find all the neccessary return information. Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.
- What is the delivery time?
The delivery time is 3-5 working days.