Delivery

How can I track my order?

You can check the status of your order on your account page. When your order has been put together, the status will change to 'completed'. You'll then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on www.ups.com. In many countries, UPS allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website.

What happens if no one is present to receive the delivery?

Yunda Express will contact you directly by phone if you are not home when the order is delivered, thus please make sure provide phone number which is reachable. Yunda Express will attempt three times to deliver your order. After three unsuccesful attempts, G-Star customer service will further contact and instruct you to collect your order. The order will be kept in Yunda Express for another one week before returning to our warehouse.

What are the delivery costs?

Shipping cost is ¥30 for all delivery. If your order amount is more than 499 RMB, you'll enjoy free delivery. During times of promotion shopping costs may vary.

What is the delivery time?

The delivery time is 3-5 working days.

Can I choose a delivery address abroad?

No, deliveries abroad are not available at this time. The delivery address must be in the same country as the Online Store in question.

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CAN'T FIND WHAT YOU ARE LOOKING FOR?

Reach us

service.cn@g-star.com

Mon - Fri 12.00-20.00

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