privacy policy / g-star membership cookies


    G-Star Canada Inc. and its group companies (G-Star) consider the protection of your privacy and safety very important.

    data processing

    When you visit this website, place an order, subscribe for the newsletter, ask us a question or participate in a contest or survey on this website, we ask you to submit, among other things, your name, address, bank and/or payment details. G-Star will use these data for the following purposes:

    • to provide and invoice our services; 
    • to process your order and to inform you on its progress; 
    • to provide you with information on G-Star’s organisation, products and activities; 
    • to provide information to third parties if this is necessary for them to be able to perform their work for G-Star or by virtue of any legal obligations;
    • to answer any questions you may have.
    If you registered for the G-Star membership, G-Star will use these data for the following additional purposes:
    • to create your G-Star membership account so you are eligible for free shipping;
    • to send you special offers and/or newsletters by e-mail, text message and/or regular mail concerning the G-Star membership;
    • to link your email address with your preferred G-Star Store;
    • to create offers that are in line with your preferences and purchases.
    If you joined in a prize contest, G-Star will use these data for the following additional purposes:
    • to provide you with information on the results of prize contests.

    If you, as the owner of a G-Star store, have registered for the G-Star Franchise tool, G-Star will use the data in the tool and your email address to verify the signing of contracts, the confirmation of tasks and other documents, and to determine the timing of when that was done.

    Finally, we record information (among other things the IP address used) for composing user statistics and for securing the website.

    All data, including but not limited to, your personal data and purchase data will be processed by data controller G-Star Raw eStore B.V., Joan Muyskenweg 39, 1114 AN Amsterdam, the Netherlands. For the purposes set out in this Privacy Policy, all data may be exchanged between the G-Star group of companies, including those based in countries within and outside the EU, and including G-Star subsidiaries that run the G-Star Webshops in your country under the instructions of G-Star Raw C.V. For the purpose of analyzing the purchase history for marketing purposes, your data can be stored on third parties servers. Those third parties store and process your data under instructions of G-Star Raw C.V. This analysis will only be used by G-Star. Unless provided otherwise herein, your data will not be made available to third parties.

    data processing

    The G-Star membership is the loyalty program for customers of G-Star Stores. If you are at least 18 years, you can register as a member for free in a G-Star Store or via Your G-Star membership email address entitles you to receive free shipping of purchases made on You agree to receive special offers, newsletters by e-mail, regular mail and/or text message from G-Star concerning G-Star products and G-Star activities, including invitations to special events. If you no longer wish to receive these, you may terminate your membership to the G-Star membership at any time by notifying G-Star via the unsubscribe link in the newsletter footer.

    your rights

    You have the right to inspect the data recorded by G-Star concerning you at any time. If (part of) these data are incorrect, you may request G-Star to adjust, supplement, remove or screen those data. Please send your request to: or by regular mail:G-Star Canada Inc. 645 Wellington Street, Suite 220, H3C 1T2, Montreal, Quebec, Canada. If you do not wish to receive any marketing information on G-Star, its organisation or its products, please send an e-mail to:


    A cookie is a small piece of data sent from a website and stored in your web browser on your computer, mobile or other handheld device, while you are browsing a website. Cookies may be used to store your passwords and user ID’s, preferences of start pages, ordering status on a website, personalisation or website tracking (eg targeted marketing). The information stored in a cookie may later be read from your browser in order to –among other functions- deliver a page tailored to you or to automatically log in. Personal information can only be stored in a cookie if you yourself have provided the website that places the cookie with that personal information.

    Use of cookies

    Cookies allow you to make full use of the online shopping and personalized features available on this website. Cookies also help us to provide you with the best shopping experience possible by giving us information which we use to improve the usability and the performance of this website. Furthermore, we use tracking pixels in our email newsletters to track clicks back to our website. G-Star uses cookies on this website for the following main purposes:

    • for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;
    • to distinguish you from other users of this website, so we can personalize your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website;
    • to collect statistical information about the number of visitors that use our website through the link in the email newsletters, to measure the success of the newsletters;
    • to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns;
    • to enable us to fulfill our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website; and
    • to make relevant offers to you outside of the website.

    Cookies used on this website

    Session cookies and Persistent cookies uses both session cookies and persistent cookies. Session cookies typically store information in the form of a session identification that does not personally identify you. These cookies are stored in temporary memory and are erased when you close the web browser. Persistent cookies may collect information about you, such as web surfing behavior or user preferences for a specific website. These cookies are stored on your hard drive until they expire or until you delete them. 

    First and Third party cookies
    Both session cookies and persistent cookies are used by G-Star and third parties on this website. 

    Cookies placed by G-Star are called first party cookies and are used for various purposes, for example to remember the username and to remember the items in a basket. Cookies placed by a different party than G-Star, are called third party cookies. These cookies may “follow” you through various websites and various devices, such as your phone, laptop or tablet, and for a longer period of time and for a longer period of time. These cookies do not collect personal data from which the third party would be able to identify you, the individual customer. The third parties placing these cookies may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programs and other third parties. You can turn off cookies from our third-party Criteo at, under the heading ‘User Choices’.

    Social media plugins

    Social media plugins are plugins that enable you to 'share' content with friends through social networks, such as Facebook and Twitter or similar service providers. We do not control the setting of these cookies.  If you are a user of the services of any of those service providers and would like to know more about what kind of data may be collected through such social plugins and how such data may be used by the respective service provider, please check the privacy policy of that service provider:

    How to change your cookie settings

    Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you continue to access this website. By using and browsing this website, you consent to cookies being used in accordance with this Privacy Policy. If you do not consent, you can refuse consent for the placement of cookies by changing your browser settings. How to do this will depend on the browser you use. However, if you do this, it may happen that you will be unable to make use of all options on our website. You may also adjust your browser in such a way that you will be notified if a cookie is placed on your computer. Please bear in mind that certain cookies are needed for the website to be able to run.

    securing personal data

    G-Star ensures an appropriate degree and method of securing personal data. Therefore, G-Star aims at having data transmitted safely between your computer and our server. G-Star has taken appropriate technical and organisational measures to protect your personal data against loss or any form of illegal processing.

    g-star and other websites

    This website may contain links to other websites. G-Star cannot be held responsible or liable for any processing of your data by these parties. For further information we advise you to read the privacy policy (if applicable) on the website concerned.


    This Privacy Policy may be changed as a result of any adjustments and/or changes to the website. It is therefore advisable to consult this Privacy Policy on a regular basis.


    If you have any questions on the G-Star Privacy Policy, please contact G-Star at or by regular mail: G-Star Canada Inc., 645 Wellington Street, Suite 220, H3C 1T2, Montreal, Quebec, Canada.


    Version January 2014

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