- How can I place an order?
1. Browse the website to find your favorite G-Star RAW items.
2. Place an item in your shopping cart and click on it on the top right corner.
3. Check and arrange your order. Consider the address, delivery date and delivery method.
4. Finish by paying. This is possible using the payment methods reported at the page footer.
5. You will receive an order confirmation email, at the chosen address immediately after your payment.
Suggestions: If you do not have an account yet, you can create one when ordering. If you have a problem while ordering, clean your browser cookies and try again.
- I can't log in.
If you are experiencing problems trying to log in to the website, please check which error message you are receiving. The most common error is typing in a wrong e-mail address or password. If you are unsure of your password, you may opt to click on 'I forgot my password' below the login button. You can always choose to create a new password if you wish by clicking on your name in the top right corner, then on 'My account' and then on 'My password'.
- What size should I order?
To find your size, check the label of a G-Star item that fits you well. If you no longer have one, check our 'size guide' on the product page which converts your body measurements into G-Star clothing sizes.
- Can I change my order?
When you have placed and paid for your order, it's prepared for transport almost immediately. As soon as the status of your order is 'completed', you can no longer change your order. If you wish you can return the entire order or any items that you don't want using the return procedure.
- Can I choose a different delivery address?
Yes, during check-out you can choose to 'Add a new address' where you can enter a different address than the billing address.
- How do I create an account?
By clicking on 'Login' at the top right corner of your screen and choosing 'Create account'.
- Can I create a new password?
Once you are logged in you can click on your name in the top right corner of the screen and then click on "Change password" and enter your email address. Within a few minutes, you'll receive an email with a link to a page where you can enter a new password.
- Will I receive a confirmation of my order?
Yes. We will send you a confirmation e-mail after receiving your order. If you think that money has been taken from your bank account and you have not received a confirmation e-mail then please check your spam folder. If you have created an account, your order will also be visible on your account page.
- How can I track my order?
You can check the status of your order in your own G-Star account. When your order has been fully processed, the status will change to 'completed'. When the package is on its way, you will receive a shipping confirmation email with a tracking link of that shipment.
Please note the tracking link is only activated the moment the carrier has received the package.
Please allow 5-10 working days for delivery.
- Can I cancel my order?
That depends on the shipping status. Please contact our Customer Service Department as soon as possible and have your order number ready. Once your order has been processed, it can no longer be cancelled.