Ordering

How can I place an order?

1. Browse the website to find your favorite G-Star RAW items.
2. Place an item in your shopping cart and click on it on the top right corner.
3. Check and arrange your order. Consider the address, delivery date and delivery method.
4. Finish by paying. This is possible using the payment methods reported at the page footer.
5. You will receive an order confirmation email, at the chosen address immediately after your payment.

Suggestions: If you do not have an account yet, you can create one when ordering. If you have a problem while ordering, clean your browser cookies and try again.

Why can I not place an order?

We always aim to make your online shopping fast and easy. In case you are having trouble completing your order, please follow the below steps: 

1- Double check your delivery and payment details, including the billing address for any missing or incorrect information.

2- Clear your cache and cookies before you try to place the order again.

3- Make sure that items in your shipping bag haven’t sold out in the meantime.

4- Wait 24 hours before attempting a new purchase

In case you still need assistance, please contact customer service

How can I find the right size and fit?

Since sizes and measurements can vary across different categories and styles we do our best to assist you in finding the right size for you. You can navigate to the product you want to purchase and click on the size chart to determine your size. 

You can also find links to the appropriate size chart on all of our product pages.

You are always welcome to chat with one of our RAW Stylists that will help you choose the right size and fit. You also benefit from a 60-day return policy.

I received the wrong item

In case you receive a wrong, damaged or defective item, you can immediately return your item free of charge and place a new order.

Please see:
How to return your order

Can I choose a different delivery address?

Yes, during check-out you can choose to 'Add a new address' where you can enter a different address than the billing address.

How do I create an account?

By clicking on 'Login' at the top right corner of your screen and choosing 'Create account'.

Why is my voucher code not applied to all items in my shopping bag?

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

See something say something

We would like to hear from you if you spot something on our website that is not working as expected or you would like to share feedback about your shopping experience.

You can also contact us to submit a complaint or just to say hi!

You can contact us via customer services

How do I track my G-Star RAW order?

You can check the status of your order in your own G-Star account. When your order has been fully processed, the status will change to 'completed'. When the package is on its way, you will receive a shipping confirmation email with a tracking link of that shipment.

Please note the tracking link is only activated the moment the carrier has received the package.

Please allow 5-10 working days for delivery.

Why was my order canceled?

In most cases, your order was canceled because your payment was not successfully processed, your delivery address was incomplete or the item you ordered is out of stock.

Please refer to the cancelation confirmation email you received for the cancel reason. You can also get in touch with our customer service team who can assist you in placing a new order, so you don’t miss on your favorite denim styles.