Holiday Information

Extended returns period

All orders placed from 1 December 2013 can be returned up until 31 January 2014.

Holiday opening hours

Customer service US & Canada

24 December 8AM – 6PM EST
25 December Closed
26 December 8AM – 8PM EST
31 December 8AM – 8PM EST
1 January 8AM – 8PM EST

Customer service China & Japan

23 December 12:00 – 20:00 CST (Japan is closed)
24 December 12:00 – 20:00 CST
25 December 12:00 – 20:00 CST
26 December 12:00 – 20:00 CST
27 December 12:00 – 20:00 CST
28 December 12:00 – 20:00 CST
29 December 12:00 – 20:00 CST
30 December 12:00 – 20:00 CST
31 December 12:00 – 20:00 CST
1 January Closed

Customer service Rest of the World

23 December 09:00 – 20:00
24 December 09:00 – 17:00  
25 December Closed
26 December Closed
27 December 09:00 – 20:00
28 December 10:00 – 14:00    
29 December 09:00 – 20:00
30 December 09:00 – 20:00
31 December 09.00 – 18.00
1 January Closed

Please note: opening hours are based on CET unless otherwise stated

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